Allstate HOA management, Allstate Property Group

Hiring A Manager

Evaluate your current management company by asking yourself these questions:

The questions below are important to ask when interviewing a Property Manager.

Questions in BLUE deserve special attention. These questions (or concerns) often incur indirect costs to the Association that are hidden and/or discrete and possibly beyond the management agreement.

  • Do they communicate openly with you?
  • Do they respond promptly to your needs?
  • Is your Property Manager easily reachable in the office or via mobile phone?
  • Is your Association receiving the benefits of volume purchasing?
  • Is your Property Manager knowledgeable in construction and facilities management?
  • Does your Property Manager have extensive knowledge with Insurance and Risk Management?
    • Educated in Directors & Officers coverage, Fidelity Bond, flood insurance, property and personal loss assessment (for fire, liability and earthquake coverage) and other policy coverages?
    • Is your Property Manager informing the Association's insurance agent of various safety features in your building that can significantly contribute towards a lower premium (i.e. fire sprinkler system, security system, building retrofitting, no filing of claims (especially water claims) within the past three years, etc.); which in turn can maintain or possibly contribute towards a reduction in your monthly homeowners dues?!
  • Has your Property Manager (or subordinate who you correspond with) received the proper education and certification to manage your Association in compliance with California law?
  • Are invoicing and payables done 'in-house' and not by using an outside source (i.e. lock box)?
  • Are they proactive (and not reactive) towards all avenues of Association Management?
  • Do they insist on having 'power of attorney' when it comes to all areas of managing your Association (i.e. check writing, financial, administrative and/or property management)?
  • Do they have the Association's best interest when performing their duties?
    • Spending Association funds prudently without sacrificing quality and workmanship.
    • Vigorously pursue delinquent HOA dues (late fees).
    • Improving the standard of living expected from home ownership.
    • Striving to maintain and improve the value of your condominium.
  • Do they have any conflicts of interest with vendor performance?
  • Do they obtain numerous estimates for large improvement projects?
  • Do they use licensed (and insured) vendors and contractors?
  • Do they profit from service-related contractors, vendors or suppliers (at the HOA's expense)?
  • Does your current management company charge additional fees beyond the scope of the management agreement (i.e. messenger services, deposit services, withdrawl services, fax transmissions, additional fees for impromptu meetings, etc.)?
  • Does your Association's agreement with your management company contain 'small type and hidden policies' (For example: Is there an automatic annual renewel of your management agreement; often forgotten and/or unknown to existing or new board members)?
  • Are you getting complete financial reports on a monthly basis (or when requested)?
  • Is your manager thoroughly prepared for Board and Association meetings including thorough knowledge of all governing documents of the HOA?
  • Do they attend continuing education programs to keep informed on changing local, state and federal laws pertaining to property and association management?
  • Is your manager an experienced and certified Property Manager who works exclusively with condominium homeowner associations?

If you answered negatively to any of these questions, it is time to call Allstate HOA Management.

Tel. (310) 444-7444

California Association of Community Management
Member of Community Associations Institute
Is Your Manager Certified?
Equal Housing Opportunity
Realtor Multiple Listings Service

11030 Santa Monica Boulevard Suite 100 Los Angeles CA 90025 t: 310.444.7444 f: 310.773.9887 Contact
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